Consulting Case Studies
  • Revenue and billing reconciliation to uncover missing funds for an IT Recruitment organisation (circa £1 million)
  • Security and risk assessment of a precious metals bank client
  • Rollout of pan European processes and procedures for a Telco client to ensure a consistent level of service across Europe
  • Compliance with UK and US tax regulation and recoup unbilled revenue (circa $8 million)
  • Reduce customer churn by transforming customer billing journey
  • Creating effective partnership between Telco and retail banks to enhance the billing and payments processing
  • Organisation redesign and compliance with OFCOM regulation
  • Sales force effectives through clearly defined process and communication strategy with end customers
  • Transformation of service level agreements resulting in improved customer experience and revenue uplift
  • Process reengineering and redesign for European Union

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